Terms of service

Terms of Service

Last Updated: [September 2026]

Welcome to ShoeClo. These Terms of Service ("Terms") govern your use of the www.shoeclo.online website and your purchase of products from ShoeClo ("we," "us," "our").

By accessing our website, creating an account, placing an order, or purchasing our products, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.

Please read these Terms together with our Privacy Policy and Return & Refund Policy.

1. Account Terms

You may be able to create an account to make purchases or access certain features of our website.

When creating an account, you agree to:

  • Provide accurate and complete information.

  • Keep your account information updated.

  • Keep your password and login details confidential.

  • Be responsible for activity conducted through your account.

  • Notify us promptly if you believe your account has been accessed without authorization.

You must not use another person's account or provide false or misleading information.

We reserve the right to suspend or terminate an account where we reasonably believe that the account has been used fraudulently, unlawfully, abusively, or in violation of these Terms.

2. Pricing and Payment

All product prices displayed on our website are stated in PKR unless otherwise indicated.

Prices may change from time to time without prior notice. However, changes made after an order has been accepted will not normally affect the agreed price of that order, except where required by law or where an obvious pricing or technical error has occurred.

The total amount payable may include:

  • Product price

  • Applicable taxes

  • Delivery or shipping charges

  • Any other charges clearly disclosed before checkout

We may offer payment methods including:

  • Cash on Delivery

  • Bank transfer

  • Digital payment services

  • [Insert other payment methods]

Payment information may be processed by third-party payment providers. We may not have access to your complete payment-card information.

If a payment is declined, reversed, disputed, or otherwise not successfully completed, we may cancel or suspend the relevant order.

3. Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, materials, prices, and other information displayed on our website are accurate.

However, colours and appearance may vary depending on your device, screen settings, lighting, photography, and other factors.

Slight variations in handmade, handcrafted, or individually finished products may also occur.

If you have questions about a product's size, material, colour, fitting, or other characteristics, please contact us before placing your order.

We reserve the right to correct errors, inaccuracies, or omissions in product information and to update information when necessary.

4. Product Availability

Products displayed on our website are subject to availability.

We do not guarantee that every product, colour, size, or design will remain available at all times.

If a product becomes unavailable after you place an order, we may contact you to discuss an alternative product, provide a refund, or cancel the affected portion of the order.

5. Order Acceptance

Placing an order through our website constitutes an offer to purchase the selected products.

After you place an order, we may send an order confirmation acknowledging receipt of your order. An order confirmation does not necessarily mean that the order has been finally accepted.

We reserve the right to accept, reject, limit, or cancel an order for reasonable reasons, including:

  • Product unavailability

  • Incorrect pricing or product information

  • Suspected fraud or unauthorized activity

  • Incorrect or incomplete customer information

  • Delivery restrictions

  • Payment problems

  • Technical or system errors

  • Other legitimate business or legal reasons

If we cancel an order for which payment has already been received, we will arrange an appropriate refund using the applicable payment method or another agreed method.

6. Shipping and Delivery

We deliver orders to locations within [Pakistan / delivery areas] using third-party courier or delivery partners.

Estimated delivery time is generally [3–7 business days], unless otherwise stated on the product page or at checkout.

Delivery times are estimates and may be affected by:

  • Weather conditions

  • Public holidays

  • Courier delays

  • Incorrect or incomplete addresses

  • Customer unavailability

  • Security restrictions

  • Natural disasters

  • Unforeseen events

  • Other circumstances outside our reasonable control

Customers are responsible for providing a complete and accurate delivery address and contact information.

If a customer provides incorrect information or is unavailable to receive the package, additional delivery charges or re-delivery arrangements may apply where permitted.

Risk associated with the product will transfer according to applicable law and the applicable delivery arrangement.

7. Returns and Refunds

Our return and refund policy is an important part of these Terms.

Unless otherwise stated for a specific product, customers may request a return within [7 days] of receiving the product, subject to the conditions set out in our Return & Refund Policy.

Generally, returned products must:

  • Be unused and unworn

  • Be in their original condition

  • Include original packaging where applicable

  • Include tags, accessories, and other items supplied with the product

  • Not show signs of damage, alteration, washing, or misuse

Certain products may be excluded from return or exchange where clearly stated before purchase or where permitted by applicable law.

If a product is defective, damaged, incorrect, or materially different from the product ordered, please contact us at [shoeclo78@gmail.com] as soon as reasonably possible.

Refunds, exchanges, and return shipping arrangements will be handled according to our applicable Return & Refund Policy.

Nothing in these Terms is intended to exclude any mandatory consumer rights that cannot legally be excluded.

8. Prohibited Uses

You agree not to use our website or services:

  • For any unlawful purpose

  • To commit fraud or facilitate fraudulent transactions

  • To provide false or misleading information

  • To impersonate another person or business

  • To interfere with the operation or security of our website

  • To attempt unauthorized access to our systems or accounts

  • To introduce viruses, malware, or other harmful code

  • To scrape, copy, reproduce, or commercially exploit website content without authorization

  • To infringe our intellectual-property rights or the rights of others

  • To place fraudulent, excessive, or abusive orders

  • To use automated systems to interfere with the website without our permission

  • For any purpose prohibited by applicable law

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

9. Intellectual Property

Unless otherwise stated, the content available on our website, including:

  • Brand name

  • Logo

  • Product photographs

  • Product descriptions

  • Graphics

  • Website design

  • Text

  • Videos

  • Marketing materials

is owned by or licensed to ShoeClo and may be protected by applicable intellectual-property laws.

You may not reproduce, copy, modify, distribute, sell, publish, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

10. Third-Party Services and Links

Our website may use third-party services, including payment providers, courier companies, analytics providers, advertising platforms, and other technology providers.

We may also provide links to third-party websites.

We are not responsible for the independent content, policies, availability, or practices of third-party websites or services.

Your use of third-party services may be subject to their own terms and privacy policies.

11. Disclaimer

We make reasonable efforts to keep our website, product information, and services accurate and available.

However, we do not guarantee that:

  • The website will always be available or uninterrupted.

  • The website will always be free from technical errors.

  • All information will always be completely accurate or current.

  • The website will be free from viruses or other harmful components.

Nothing in these Terms excludes or limits any guarantee, right, or protection that cannot legally be excluded or limited under applicable law.

12. Limitation of Liability

To the maximum extent permitted by applicable law, ShoeClo will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or products.

This may include losses arising from:

  • Website interruptions

  • Third-party service failures

  • Courier delays

  • Unauthorized access caused by circumstances outside our reasonable control

  • Loss of data

  • Business interruption

  • Events beyond our reasonable control

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law, including liability that cannot legally be excluded for defective products, fraud, intentional misconduct, or mandatory consumer protections.

13. Events Beyond Our Control

We will not be responsible for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control.

These may include:

  • Natural disasters

  • Floods

  • Earthquakes

  • Fires

  • Epidemics or pandemics

  • War

  • Civil unrest

  • Government restrictions

  • Strikes

  • Transportation disruptions

  • Internet or telecommunications failures

  • Courier disruptions

  • Other events beyond our reasonable control

We will make reasonable efforts to resume affected services as soon as practicable.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, products, services, technology, or legal requirements.

The updated Terms will be posted on this page with a revised "Last Updated" date.

Your continued use of our website after updated Terms are posted may constitute acceptance of the revised Terms, subject to applicable law.

15. Governing Law and Jurisdiction

These Terms of Service, and any dispute, claim, or matter arising out of or relating to your use of the ShoeClo website, purchase of our products, or these Terms, shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Subject to any mandatory rights or remedies available to consumers under applicable Pakistani law, any dispute arising between you and ShoeClo shall be subject to the jurisdiction of the competent courts of [Karachi, Sindh, Pakistan].

Nothing in these Terms is intended to exclude, restrict, or limit any consumer rights, protections, or remedies that cannot legally be excluded or limited under applicable Pakistani law.

If a dispute arises, both parties are encouraged to first contact ShoeClo at [shoeclo78@gmail.com] and make reasonable efforts to resolve the matter amicably before initiating formal legal proceedings, where permitted by law.

 

16. Contact Us

If you have questions about these Terms, an order, or our services, please contact us:

Business Name: ShoeClo
Email: [shoeclo78@gmail.com]
Website: [www.shoeclo.online
Phone/WhatsApp: 03700186629
City: [Karachi, Sindh, Pakistan]

We will make reasonable efforts to respond to customer enquiries within a reasonable period.

ShoeClo
Quality footwear. Trusted service.

Last Updated: [September 2026]