Shipping policy

Shipping Policy

Last Updated: [September 2026]

At ShoeClo, we want your shopping experience to be simple, reliable, and convenient. This Shipping Policy explains how we process and deliver your orders within Pakistan.

1. Shipping Methods

We currently offer delivery through trusted courier and delivery partners.

Karachi

We offer [free delivery all over Karachi] for eligible orders.

Outside Karachi

For deliveries outside Karachi, [delivery charges will apply]. The applicable delivery charges will be communicated or displayed at checkout before you complete your order.

Our current delivery coverage includes [all major cities and areas of Pakistan / insert specific delivery areas].

2. Order Processing Time

Orders are normally processed within [1–2 BUSINESS DAYS] after the order has been successfully placed and confirmed.

Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.

We may contact you by phone, WhatsApp, SMS, or email to confirm your order or delivery details, particularly for Cash on Delivery orders.

3. Delivery Timeframes

After your order has been processed and handed over to our courier partner, estimated delivery times are:

  • Karachi: [1–3 WORKING DAYS]

  • Outside Karachi: [3–7 WORKING DAYS]

  • Remote areas: [5–10 WORKING DAYS]

These are estimated delivery timeframes and are not guaranteed. Delivery may take longer during sales, public holidays, adverse weather, courier disruptions, or other circumstances beyond our reasonable control.

4. Shipping Costs

Karachi

[Free delivery all over Karachi].

Outside Karachi

Delivery charges are [applicable / calculated according to the destination and courier charges].

The applicable shipping cost will be [shown at checkout / confirmed with the customer before dispatch].

If additional delivery charges are required because of an incorrect address, failed delivery attempt, re-delivery, or other circumstances caused by the customer, [additional charges may apply].

5. Order Confirmation

Once you place an order, you may receive an order confirmation through [email / SMS / WhatsApp].

For Cash on Delivery orders, we may contact you to confirm your order before dispatch.

An order may be cancelled if we are unable to verify the order or delivery information within a reasonable period.

6. Tracking Information

Once your order has been dispatched, we may provide you with tracking information through [SMS / WhatsApp / email], where tracking is available.

You can use the tracking information provided to check the status of your shipment through the relevant courier's tracking system.

Please allow [12–24 hours] after dispatch for tracking information to become active.

If you have not received tracking information within [24–48 hours] after your order has been marked as dispatched, please contact us at [shoeclo78@gmail.com] or [WhatsApp/Phone Number].

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/building number

  • Street/road

  • Area

  • City

  • Postal code, where applicable

  • Active phone/WhatsApp number

ShoeClo will not be responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated delivery information provided by the customer.

If you realize that your delivery information is incorrect, please contact us as soon as possible at [shoeclo78@gmail.com].

8. Delivery Issues and Delays

Although we work with reliable courier partners, delays can occasionally occur.

Possible causes include:

  • Incorrect or incomplete delivery information

  • Customer unavailable at the delivery address

  • Weather conditions

  • Public holidays

  • Courier delays

  • High order volumes during sales or promotional periods

  • Road closures or transportation disruptions

  • Security restrictions

  • Natural disasters

  • Other circumstances beyond our reasonable control

If your order is delayed beyond the expected delivery timeframe, please contact us at [shoeclo78@gmail.com] with your order number.

We will make reasonable efforts to coordinate with the courier and help resolve the issue.

9. Failed Delivery Attempts

If the courier attempts to deliver your order and you are unavailable, the courier may make another delivery attempt or contact you to arrange delivery.

If an order is returned to ShoeClo because of repeated failed delivery attempts, an incorrect address, refusal to accept the parcel, or failure to respond to the courier, [the customer may be responsible for additional delivery or re-delivery charges].

For Cash on Delivery orders, repeated refusal or failure to accept orders may result in restrictions on future Cash on Delivery purchases.

10. Damaged Packages

If your package appears visibly damaged when delivered, please [take photographs/videos of the package before opening it] and contact us as soon as possible.

If the product inside is damaged, defective, or incorrect, please contact us at [shoeclo78@gmail.com] within [7 DAYS] of receiving the order.

Please provide:

  • Order number

  • Photographs/videos of the package

  • Photographs/videos of the product

  • Description of the issue

We will review the matter and provide an appropriate solution according to our Return & Refund Policy and applicable law.

11. International Shipping

At present, ShoeClo [does not offer international shipping].

If international shipping becomes available in the future, this policy will be updated to specify:

  • Countries we deliver to

  • International shipping charges

  • Estimated delivery times

  • Customs and duties

  • Import taxes

  • International return procedures

  • Any applicable restrictions

Unless expressly stated otherwise, customers receiving international shipments may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country.

12. Contact Us

If you have questions about your delivery or shipping policy, please contact us:

Business Name: ShoeClo
Email: [shoeclo78@gmail.com]
Phone/WhatsApp: 03700186629
Website: [www.shoeclo.online
Business Address: 
City: [Karachi, Sindh, Pakistan]

We are committed to providing reliable delivery and responsive customer service throughout your shopping experience.

ShoeClo
Quality footwear. Trusted service.

Last Updated: [September 2026]